an Sales Account Manager to join our remote North America team. In this role, you will focus on developing and expanding existing customer relationships, driving qualified opportunities and supporting software presentations and demonstrations in partnership with cross-functional teams.
We are a fast-growing B2B SaaS company enabling chemical and pharmaceutical manufacturing companies to operate safer, more efficient, and compliant production environments.
In this role, you will manage and expand a portfolio of B2B SaaS customers in the pharmaceutical, biotech, and chemical manufacturing industry.
Sales Account Manager - SaaS (Pharma / Manufacturing) | Remote EST Time Zone USA
Remote, USA
Full-time
Permanent employee
We are looking for
Your tasks
- Manage and grow an existing customer portfolio of of SaaS customers in regulated industries (pharma, biotech, chemical manufacturing) with a focus on upselling and account expansion.
- Building meaningful and long-term relationship with your customer base.
- Create strategic development plans with a long-term vision for your portfolio.
- Active outreach to new sites, users and key stakeholder within your existing accounts.
- Partner closely with Customer Success, Implementation Consultants, and Product teams to drive adoption and customer satisfaction
- Support software demonstrations and value-based discussions tailored to manufacturing and GxP environments
- Lead contract renewals, ensuring timely closure and revenue retention.
- Support accurate invoicing in collaboration with internal stakeholders.
- Proactively identify opportunities to expand into new sites, plants, or business units
Your profile
- Bachelor’s degree or equivalent professional experience in a related field.
- 5+ years of experience in sales within a B2B SaaS or technology environment.
- Experience in selling into industrial, pharmaceutical, biotech or regulated environments
- Familiarity with MS Office, LinkedIn Sales Navigator, and HubSpot (or comparable CRM tools).
- Proven track managing accounts and building long term relationships.
- Excellent communication, active listening, organizational, and time-management skills.
- Results-driven, integrity-led team player with strong interpersonal skills and a proactive mindset.
- Understanding of plant operations, shift work or production workflows
Our offer
- Competitive pay
- A full-time job with a comprehensive benefits plan
- A secure job in a professional environment with friendly and open-minded colleagues
- Healthy and good work life balance with flexible working hours
- A high degree of personal responsibility and opportunities for further development and training
Ready for the challenge?
You want to become part of our team? Then apply directly via the button "Apply now"!
Contact person
You still have questions? Then get in touch with our Managing Director North America Felix Monschein!
About us
We, eschbach GmbH with headquaters in Bad Säckingen & eschbach North America Inc. with offices in Boston, USA, help our customers digitally transform their operations by providing them with our Plant Process Management solutions. Our people-centered enterprise platform, Shiftconnector®, is the only software specifically designed for the process industry. For nearly 20 years, we have worked with global leaders in the chemical and pharmaceutical industry to continuously develop more advanced features that are designed for customers who need to optimize operations, ensure safety and increase performance. Since the release of Shiftconnector in 2005, we have been working to lead the industry forward by rethinking how people in process industries communicate, collaborate, manage workflows and drive improvement.